Call Me. Any Time.
I commit to our Service Level Guarantee. I,
- must provide a simple loan process,
- must respond to your pre-approval request within 24 hours,
- must issue or decline to issue a pre-approval within 72 hours,
- must be highly responsive throughout the loan process by returning calls, emails or text messages within 90 minutes,
- must be able to effectively share their knowledge by adequately explaining the loan process, your loan options, or any of your questions,
- must be helpful by proactively offering advice and information,
- must follow through on promises on time or providing adequate explanations, and
- must go the extra mile to solve any problems that may arise.